Bedford Insurance

I unfortunately had to cancel a policy I had with Bedford Insurance. I fully expected to have to pay the 25% cancellation charge but to my surprise they didn't charge me because they said they weren't able to quote me for the car I had just bought. So miracles DO happen and because of this I would not hesitate to recommend them.

The customer service is appalling here.i had to call the 4 times to get my address changed???What on earth??

I use Bedford Insurance for car insurance policies for both of my cars. I think they are excellent to deal with. They provide good, cheap policies for those who provide them with the correct details promptly! I would recommend using them 100%. If you have ever experienced problems whilst using them, trying blaming yourself and not Bedford Insurance!!!

Had I not got an ongoing claim from MArch I would be out of there. Paid fully comp for 6 years, when someone wrote off my car I was told I was on my own and to claim through my own policy as he didnt have insurance. Claimed through my policy with Provident who are fantastic to find he had fleet insurance. Got hit again and Provi sorted quickly but whilst waiting for cat C registration Bedford said my insurance was being cancelled by Provi which is a complete lie, am having to sort this out myself too. Complaint not been acted upon. Beware OK whist taking your money, crap if you claim.

I have 2 no fault claims both messed up by Bedford, good job I have Providents number to sort out myself as they are totally useless and unhelpful, 6 years fully comp no claims and they tell me I am on my own and cant help. What an absolute joke, hope ombudsmen can sort out.

I'm a customer of Bedford Insurance for both my motor insurance, home insurance and several properties I rent out. I have always found them to be above board, professional and honest. They offer excellent premiums and what can only be described as a first class claims service. I was unfortunate enough to be the victim of a flood claim last year and found their claims service outstanding. Their staff were sympathetic and helped me through the whole process from start to finish.

I just called to add my boyfriend to the insurance but because of a motoring conviction they wont insure him. Its important for him to be on as we are traveling a long distance at the weekend, my only option is to cancel but they have told me I will have to pay the remaining six months straight up...????I've never come across this, usually the just charge a small percentage.

Avoid this company. Having refused to make an amendment to the policy they sent me, they then refused to refund all the money they had debited, even although they made the mistake in the policy in the first place. I had to write them numerous letters before they eventually replied to my complaint, after three months.

I canceled my insurance too because the customer service was apaling. Also got charged 37% of the annual insurance. -3 stars is my actual rating But I thought, if this is when I am trying to agree on things, just imagine if i actually need to make a claim! AVID, AVOID AVOID

Haven't had to cancel my policy to date so not sure what may happen but up to present date everything is going fine. I was offered discount for being insured as a named driver discount so price was a lot cheaper than anywhere else... cancellation charge does say 25% I just hope I don't have to cancel. After the first 12 months insurance i'll have 5 years No claims bonus... Very good policy at a good price.

read these comments and I must say I am shocked. I have dealt with Bedford's for the last 2 years and never had a problem. They are cheap and if you fail to provide things like no claims bonus they will cancel. they charge 25% fee to cancel. if you dont mess them around thay wont mess you around.

Like Kez I cancelled my insurance on renewal date and now they're demanding £30. Never had this from any other company and definitely won't ever use them again.

AVOID this company, 7 months it took them to tell me my insurance was not worth the paper its written on following a claim, they never sent me any letters to keep me informed but they say they have, ive had to phone them time ands time again to finally find this out. They lie through their back teeth saying i didnt give them all the details for insurance when i know i did. They take YOUR MONEY and dont insure you, i dont believe there really an insurance company its a robbing scam. all these comments on here prove they are a scamming rob dog. AVOID AVOID!

Avoid this company at all costs.. I called for a renewal quote yesterday only to find that they had cancelled my policy back in January!! I asked why I was never informed, they advised that they had sent 4 letters but it turned out that it was to the the wrong address, even though they had the correct one and had previously communicated to me using it!! Complete Imbeciles...

Never ever deal with this company or you will regret it. My wife got insured with them and when we had to cancel the insurance within first 5 days they ate her £70 deposit and when we tried to get them back they said that money gone for insuring the car for those 5 days + 25% cancelation fee. What else they had done: when we got the certificate there were provisions for cancellation for the first 14 days. (stupidly enough I did not make photocopies) We had to send the certificate back to them (their terms & cond.) Then they send us cancellation letter with no such provision

I dealt with Lee (he was very organised) and he bent over backward to help me sort out my insurance (which is very cheap) and paperwork arrived very quickly; not had to make a claim so can't say what the service is like about that but all said and done I am very happy with the service i have received so far.

i cancelled my insurance and still had to pay 70 quid?? whats that all about?? they maybe cheap but this is why!! never get with them !!!!

very cheap and not had any issues, but then not had to deal with them..... hopefully not going to have to!

i agree with previous coment. Total unreliable and unable to communicate.

Out and out, utter useless organisation, avoid at all costs.