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Online Banking Guide


 Online Banking Overview
 Online Banking Special Offers
 How To Choose Online Banking
 Online Banking Regulation
 
Online Banking Overview Top

There is now a vast array of bank accounts for the consumer to choose from, with every bank, building society and Internet off-shoot keen to throw their hat into the ring. Yet despite this profusion of choice , bank accounts can still be divided into two basic types:
  • Current accounts - give you instant access to your money and allow you to manage your day to day finances in the branch, over the phone or through the Internet. Current accounts allow you to make and receive payments as well as to deposit and withdraw cash. These accounts come with cash-point/ debit cards, cheque books and the ability to set up direct debits and standing orders to automate your bill payments.

  • Savings accounts - serve to protect the money that you have set aside for a future purpose and usually offer higher interest rates than the current accounts. Savings accounts come in different forms from the Instant & Easy Access Accounts through to the Notice and Term Accounts, which offer the best interest rates.
This section deals with current accounts. Please see our Savings section for further information on the savings accounts.

Online Banking Special Offers Top

Banks frequently advertise special offers to bring in new account holders. Examples include:
  • A £40-£50 reward for switching your account, or for getting a friend or family member to open an account with your bank.

  • An introductory period with reduced fees and charges - such as an interest free overdraft (up to a certain amount) and a period without service charges for a premium or foreign currency account.

  • Student accounts being offered with interest fee overdrafts (within agreed limits), free advice on money management and discounts on insurance and gifts such as record vouchers. Some banks also offer 'graduate accounts', whereby these privileges can be extended for another 2-3 years.
These 'sweeteners' may be attractive, but they are either one-offs or temporary in nature. So after a ten-month 'fee-free' period, you may find yourself paying hefty monthly service charges. As always, it is advisable to read the small print - and to calculate whether these short-term initial benefits outweigh the longer-term charges.

How to Choose Online Banking Top

There are always small differences between accounts - often hidden in the small print. You must ensure that you get the right account to match your personal circumstances and that you don't end up paying extra for services that you are not going to use.
  • Access to your account - you can run a current account through a bank branch, over the telephone and via the Internet. You only need a local branch if you regularly deposit cash or cheques - otherwise withdraw cash from an ATM and manage your account online or by 'phone.

  • Branch and ATM network - some international banks operate virtually without branches, but offer access through the international ATM networks and support by phone. Thus, Lloyds TSB has some 2,200 branches in the UK, whilst Citibank has 5.

  • Interest rates - not only do interest rates vary from one account to the next, but some premium and foreign currency accounts will only pay interest on a minimum balance. Most high street current accounts only pay 0.1% per annum, whereas some 'instant access' accounts will pay up to 5%.

  • Fees and charges - many specialised accounts include a bevy of additional features - but these often come at a price. You may incur monthly charges merely for the privilege of having a premier account, without actually getting any real benefit from the extras on offer.

    Banks will impose hefty fees for even the smallest breach of limits on credit cards and overdrafts - and these fees have risen massively in recent years. If you are permanently reliant on your salary to clear an overdraft, you should be extra-vigilant of these penalties before opening a new account.

  • Additional services - many banks offer 'extra' services - at additional cost. If you are simply looking for a basic account to meet your everyday banking needs, you should avoid the more deluxe accounts. Bear in mind that many of these extras, such as insurance, are often available cheaper through other channels.
However, if you are a frequent traveller or have large amounts of capital, the advantages of a premium or foreign currency account may well outweigh the expense. Here, as always, you are strongly advised to comparison shop before making a decision.

Online Banking Regulation Top

The banking industry is heavily regulated to protect you, the consumer. There are a number of government and industry bodies setting rules and 'codes of practice' for the banks to follow. The following sites will provide you with information on your rights - and on seeking redress if you have been wronged.

Financial Services Authority. The Financial Services Authority (FSA) is the single statutory regulator responsible for the authorisation and regulation of all deposit-taking banks.

Financial Ombudsman Service. The Financial Ombudsman Service is an independent body offering free, confidential services to individuals with complaints about financial products and services - including bank accounts.

British Bankers' Association. The British Bankers' Association (BBA) is the principal trade association for banks operating in the UK. It is also responsible for the BBA Banking Code – a voluntary code which sets standards of good practice for banks when dealing with UK customers.

Institute of Financial Services. The Institute of Financial Services (ifs) is the official brand of The Chartered Institute of Bankers (CIB), which provides life-long career support services to the banking industry.


 
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